Welcome to Celestial House. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you use our website, request a free chart snapshot, purchase a digital report, book a live reading, subscribe to emails, or otherwise interact with us.
Please read this Privacy Policy carefully.
Who we are
Celestial House is the trading name of [insert legal business name].
Email:
For the purposes of UK data protection law, Celestial House is the data controller for the personal information we collect and use, unless we tell you otherwise.
If you have questions about this Privacy Policy or how we use your personal information, contact us at .
What this Privacy Policy covers
This Privacy Policy applies to personal information processed in connection with:
- the Celestial House website
- free birth chart snapshots
- paid digital astrology reports
- birth chart readings
- compatibility readings
- forecasts, transits and monthly readings
- live astrologer readings
- bookings and scheduling
- payments and refunds
- customer support
- marketing emails and newsletters
- accounts and login features
- recordings, transcripts, summaries and session notes
- practitioner pages
- affiliate or partner referrals
- analytics, security and fraud prevention
- emails, automations and follow-up communications
This Privacy Policy should be read alongside our Terms & Conditions, Disclaimer, Cookie Policy and Refund & Cancellation Policy.
Personal information we collect
The personal information we collect depends on how you use Celestial House.
Identity and contact information
We may collect: name, email address, account ID, login details (if you create an account), communication preferences, support messages, and complaint details.
Birth and astrology information
To create chart snapshots, reports and readings, we may collect:
- date of birth, time of birth, and whether your birth time is known or approximate
- place of birth, formatted birthplace, latitude/longitude and timezone data
- birth chart placements, Sun sign, Moon sign and Rising sign
- houses, aspects and other chart data
- generated chart outputs and digital report content
Compatibility reading information
If you request a compatibility reading, we may collect birth details for another person. You are responsible for ensuring you have permission to provide another person's information. Where possible, we minimise the data collected about third parties.
Payment and purchase information
We may collect order ID, product purchased, price paid, currency, payment status, refund status, subscription status, payment provider reference, and receipt details. We do not intentionally store full card details — payments are processed by third-party payment providers.
Booking and live session information
If you book or attend a live reading, we may collect practitioner booked, booking date and time, session length, attendance status, cancellation or rescheduling history, questions submitted, messages exchanged, recording consent, transcription consent, and session notes or summaries.
Recordings, transcripts and summaries
Where live sessions are recorded or transcribed, we may collect audio recordings, transcripts, AI-assisted summaries, human-reviewed notes, and related session materials. You should not share unnecessary medical, mental health, legal, financial, safeguarding or other highly sensitive information during sessions.
Marketing and engagement information
We may collect marketing consent status, newsletter subscription status, unsubscribe status, email engagement data, campaign and referral source, lead status, and follow-up status.
Technical, security and usage information
We may collect IP address, browser type, device type, user agent, approximate location, pages visited, forms submitted, error logs, security logs, fraud prevention data, cookie identifiers, consent logs, policy acceptance records, and timestamps of actions taken on the website.
Practitioner applicant and onboarding information
If you apply to become a Celestial House practitioner, we may collect:
- full legal name
- display name
- email address
- phone number, if provided
- country
- timezone
- website and social media links
- years of astrology experience
- astrology specialisms
- reading types offered
- languages spoken
- preferred session lengths
- general availability
- practitioner bio
- profile photo
- sample reading or portfolio links
- reasons for applying
- application declarations
- application status
- admin review notes
- interview or test-call notes
- onboarding checklist status
- agreement and policy acceptance records
- signed agreement status
- signed agreement file or link
- payout setup status
- payout provider account reference, where applicable
- profile approval status
- suspension, complaint or compliance records, where applicable
Special category and sensitive information
Celestial House does not ask you to provide special category information such as health data, mental health information, religious beliefs, political opinions, sexuality or biometric data.
However, you may choose to reveal sensitive information during a live reading, support request, or message. Please avoid sharing information that is not necessary for the service.
Where special category or sensitive information is incidentally provided, we will handle it carefully and only use it where necessary — for example, to provide the service, handle a complaint, protect safety, or comply with legal obligations.
We do not use special category information for marketing or advertising profiling.
Celestial House is not a medical, therapeutic, legal, financial, safeguarding or crisis service.
How we collect personal information
We collect personal information when you:
- visit the website
- complete a free chart snapshot form
- purchase a digital report or book a live reading
- create an account or subscribe to emails
- attend a live session or consent to recording or transcription
- submit a support request, complaint or refund request
- use a partner, affiliate or referral link
- communicate with us by email, form, chat or other means
We may also receive information from third-party providers such as payment processors, booking tools, email platforms, analytics tools, chart calculation providers, transcription providers, hosting providers, fraud prevention tools and affiliate tracking tools.
Why we use your personal information
We use your personal information to:
- provide free chart snapshots, calculate birth charts, and generate paid digital reports
- deliver digital reports by email, download or account access
- process payments, issue receipts and manage refunds
- schedule live readings and connect users with practitioners
- send booking confirmations, reminders and service emails
- provide customer support and handle complaints and disputes
- create recordings, transcripts, summaries or session notes where applicable
- send marketing emails where permitted and manage unsubscribe lists
- protect against fraud, misuse, bots, spam and abuse
- enforce our Terms & Conditions
- improve website performance and user experience
- comply with legal, tax, accounting and regulatory obligations
- keep records of consent and policy acceptance
Practitioner applicant and onboarding purposes
We use practitioner applicant and onboarding information to:
- review applications
- assess suitability
- communicate with applicants
- arrange interviews or test calls
- manage practitioner onboarding
- prepare and approve practitioner profiles
- manage agreement signing and policy acknowledgements
- administer payout setup
- monitor practitioner standards
- handle complaints, refund reviews or compliance issues
- manage suspension, removal or reactivation
- protect clients, practitioners and the Celestial House platform
- comply with legal, contractual, tax, accounting, data protection or dispute-resolution obligations
Lawful bases for using your information
We only use personal information where we have a lawful basis to do so. The table below summarises our key processing activities:
| Processing activity | Lawful basis |
|---|---|
| Providing a free chart snapshot | Contract or steps taken at your request |
| Generating and delivering a paid digital report | Contract |
| Processing payments and refunds | Contract and legal obligation |
| Creating and managing an account | Contract |
| Booking a live reading | Contract |
| Connecting you with a practitioner | Contract and legitimate interests |
| Recording or transcribing a session (optional) | Consent |
| Recording or transcribing a session (essential to product) | Contract, and consent where required |
| Processing special category data voluntarily disclosed | Explicit consent or another permitted condition |
| Sending service emails | Contract and legitimate interests |
| Sending marketing emails | Consent, or soft opt-in where legally valid |
| Managing unsubscribe requests | Legal obligation and legitimate interests |
| Fraud prevention and abuse control | Legitimate interests |
| Security and website protection | Legitimate interests |
| Analytics and website improvement | Consent where required, otherwise legitimate interests |
| Complaint handling | Legitimate interests, contract and legal obligation |
| Keeping consent and policy acceptance logs | Legitimate interests and legal obligation |
| Legal, tax and accounting records | Legal obligation |
You can withdraw consent where we rely on consent, although this will not affect processing that took place before withdrawal.
Where we rely on legitimate interests, you may have the right to object. We will consider objections in accordance with data protection law.
Free chart snapshots
When you request a free chart snapshot, we may collect your name, email address, birth date, birth time, birthplace and related chart data.
We use this to calculate or retrieve basic chart data, generate and send your free snapshot, prevent duplicate or abusive requests, record your consent, and offer you the option to receive marketing emails if you choose to opt in.
Requesting a free snapshot does not automatically opt you into marketing emails.
For free chart users who do not purchase, we will usually delete or anonymise birth details after the retention period shown in this policy, unless we have a lawful reason to keep them for longer.
Paid digital reports
When you purchase a paid digital report, we use your information to process payment, calculate chart data, generate your personalised report, deliver the report, provide support, handle refunds or complaints, keep transaction records, and enforce our Terms and Refund & Cancellation Policy.
Paid reports may be generated, assisted, assembled or formatted using astrology calculation tools, template libraries, automation systems, artificial intelligence tools or third-party APIs.
Unless expressly stated otherwise, digital reports should not be assumed to have been personally written from scratch by a human astrologer.
Compatibility readings and third-party data
If you request a compatibility reading, you may provide information about another person. You must only provide another person's information where you have permission or another appropriate basis to do so.
Where possible, we will minimise third-party data — for example, we may not require the other person's full name.
We may use the other person's birth details only to calculate compatibility information and generate the requested reading. Where possible, we may delete or anonymise the other person's birth details after the reading has been generated.
10a.Public practitioner profile information
If you are approved as a practitioner, some information you provide may be published on your Celestial House practitioner profile.
This may include:
- display name
- profile photo
- practitioner bio
- reading style
- astrology specialisms
- reading types offered
- languages spoken
- general availability or available booking slots
- session lengths
- approved website or social links
- intro video, if provided and approved
We will not publish your full legal name, private contact details, payout details, signed agreement records, admin review notes or private compliance records unless required by law or agreed with you.
Celestial House may review, edit, reject, pause or remove practitioner profile content where necessary to protect clients, comply with platform standards, or ensure consistency with our Brand and Claims Policy.
Live readings, recordings and transcripts
If you book a live reading, we use your information to manage the booking, connect you with the practitioner, send reminders, support the live session, handle cancellations or rescheduling, provide customer support, and handle complaints or disputes.
Where live readings are recorded or transcribed, this will be made clear before the session begins. Recordings and transcripts may be used to deliver follow-up materials, support customer service, handle complaints, maintain practitioner standards, improve service quality, and comply with legal obligations.
Transcripts may be created using automated tools, artificial intelligence or human review. Transcripts may not be fully accurate.
We will not intentionally record or transcribe a live session without appropriate notice and consent where required.
Artificial intelligence and automation
Celestial House may use artificial intelligence tools, automation systems, template libraries, astrology APIs, transcription tools or other software to support chart calculation, report generation, content formatting, email personalisation, transcription, session summaries, customer support and internal administration.
We aim to use these tools responsibly.
We do not intentionally use your birth data, reports, recordings, transcripts or session notes to train public AI models.
Where we use third-party AI or automation providers, they may process information on our behalf. Where practical, we will avoid sending unnecessary identifying information to AI or automation providers.
Marketing emails
Celestial House may send marketing emails about astrology notes, offers, product updates, practitioner features, newsletters, content releases or promotional messages.
We will only send marketing emails where we have consent or another lawful basis. Requesting a free chart snapshot does not automatically opt you into marketing. Marketing consent is separate from acceptance of our Terms & Conditions. Consent boxes will not be pre-ticked.
You can unsubscribe at any time using the unsubscribe link in any email or by contacting us at .
If you unsubscribe, we may keep your email address on a suppression list to prevent accidental re-addition. Unsubscribing from marketing will not stop essential service emails.
Service emails
We may send service emails where necessary to provide a requested service. These may include: free snapshot delivery, order confirmations, payment receipts, digital report delivery, booking confirmations, session reminders, account messages, password reset emails, refund updates, support responses, complaint updates, and important service notices.
Service emails are not the same as marketing emails.
Cookies and analytics
Celestial House may use cookies or similar technologies to operate the website, remember preferences, support account login, understand website usage, improve performance, analyse marketing performance, prevent fraud, and support affiliate or referral tracking.
Some cookies are necessary for the website to work. Others may require consent. Where consent is required, non-essential cookies and analytics tags will not be activated until consent has been given.
Please read our Cookie Policy for more information about the cookies we use and how to manage your preferences.
Who we share personal information with
We may share personal information with trusted third-party providers where necessary to operate Celestial House. These may include providers for hosting, website infrastructure, databases, payment processing, email delivery, chart calculation, geocoding and timezone lookup, booking and scheduling, video calls, recording, transcription, artificial intelligence processing, automation, analytics, customer support, file storage, security, fraud prevention, error monitoring, and legal or professional advice.
We may share limited information with practitioners where necessary to deliver a live reading or respond to a complaint. Practitioners should only receive information they need for the booking or service they are providing.
We may share information with partners, affiliates or referrers where necessary to track referrals or manage partner relationships.
We may also share information where required by law, regulation, court order, tax authority, payment dispute process, fraud investigation, or to protect rights, safety and security.
Where necessary, practitioner applicant and onboarding information may be shared with service providers who support application management, email delivery, document signing, file storage, payout onboarding, scheduling, video calls, compliance review, accounting, legal advice, dispute handling or platform administration. If a practitioner is approved and becomes active, public profile information may be shown to users on the Celestial House website or booking platform.
Third-party provider list
Celestial House may use providers in the following categories. This list will be updated as our providers are confirmed:
- Website hosting: to be confirmed
- Database provider: to be confirmed
- Payment processing: to be confirmed
- Email delivery: to be confirmed
- Chart calculation: to be confirmed
- Geocoding and timezone lookup: to be confirmed
- AI or report generation: to be confirmed
- Transcription: to be confirmed
- Video calls: to be confirmed
- Scheduling: to be confirmed
- Analytics: to be confirmed
- Customer support: to be confirmed
- File storage: to be confirmed
- Error logging and security: to be confirmed
- Accounting and professional services: to be confirmed
Where a provider processes personal information on our behalf, appropriate contractual protections will be in place where required.
International transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, UK international data transfer arrangements, or other lawful transfer mechanisms where required.
More detail may be provided in this Privacy Policy or on request where appropriate.
How long we keep personal information
We keep personal information only for as long as reasonably necessary, unless a longer period is required or permitted by law.
| Data type | Typical retention |
|---|---|
| Free lead with no purchase | Up to 12 months, then delete or anonymise birth details where possible |
| Marketing subscriber data | Until unsubscribe, deletion request or inactivity review |
| Suppression list data | As long as needed to respect unsubscribe requests |
| Paid report and purchase records | Up to 6 years for tax, accounting, legal or dispute purposes |
| Chart data for paying customers | While account or service access remains active, or until deletion request |
| Compatibility data for another person | Delete or anonymise after report generation where possible |
| Live booking records | Up to 6 years for legal, accounting, support or dispute purposes |
| Live session recordings | Usually 30–90 days unless needed for complaints, legal or disputes |
| Transcripts and session summaries | Usually 90–180 days unless needed for complaints, legal or disputes |
| Consent and policy acceptance logs | As long as reasonably needed to evidence compliance and resolve disputes |
| Complaint records | Up to 6 years, or longer if legally required |
| Security and fraud logs | As long as reasonably needed for security, fraud prevention and legal purposes |
| Practitioner applications not approved | Usually up to 12 months after decision, unless needed for legal, complaint, fraud prevention or compliance reasons |
| Approved practitioner records | For the duration of the practitioner relationship and up to 6 years afterwards where needed for contract, tax, accounting, complaint, dispute or compliance purposes |
| Signed agreements and policy acceptance logs | As long as reasonably needed to evidence the practitioner relationship, enforce agreements, resolve disputes, and meet legal or compliance obligations |
| Practitioner profile data | While the practitioner profile is active, paused or under review, then deleted or archived when no longer needed |
| Practitioner complaint, refund or compliance records | Up to 6 years, or longer if legally required or needed for disputes, safeguarding, platform protection or legal claims |
We may keep anonymised data for analytics, research or business reporting where it no longer identifies you.
How we protect personal information
We take reasonable technical and organisational measures to protect personal information, including:
- HTTPS encryption for website traffic
- access controls and password hashing
- secure storage of API keys and secrets
- role-based practitioner access
- database security controls and audit logs
- secure payment processing through third-party providers
- anti-fraud and anti-abuse measures
- backups and recovery measures
- staff or practitioner confidentiality obligations
- deletion and retention processes
No system can be guaranteed completely secure. You are responsible for keeping your login details confidential and informing us if you suspect unauthorised access.
Practitioner access to your information
If you book a live reading, the practitioner may receive information needed to deliver that service, such as your name, booking time, relevant chart data, questions submitted for the session, and session notes relevant to the booking.
Practitioners should not access the full Celestial House lead database and should only access information for users assigned to them. Practitioner access may be restricted after the booking or when no longer needed.
Celestial House may keep audit logs of practitioner access to personal information. Practitioners must follow Celestial House practitioner standards, confidentiality rules and data handling requirements.
Affiliate, partner and referral information
If you arrive at Celestial House through a referral link, affiliate page, partner page or influencer link, we may collect information about that referral to attribute sales or leads, calculate commission, understand campaign performance, manage partner relationships, and prevent fraud or misuse.
Partners or affiliates may receive limited information where necessary to confirm referral activity or commission entitlement. We will not share more personal information with partners than is reasonably necessary.
Your rights
Depending on the circumstances, you may have rights under data protection law, including the right to:
- be informed about how your data is used
- access your personal information
- correct inaccurate information
- request deletion of your information
- restrict how your information is used
- object to certain uses of your information
- request transfer of your information
- withdraw consent where we rely on consent
- complain to the Information Commissioner's Office
Some rights are subject to limitations — for example, we may need to keep certain information for tax, accounting, legal, fraud prevention or contract purposes.
To make a request, contact us at . We may need to verify your identity before responding. We will usually respond within one month.
Deletion requests
You may ask us to delete your personal information. Where possible, we will delete or anonymise information that is no longer needed.
However, we may need to keep certain information where required or permitted by law, including payment and accounting records, fraud prevention records, complaint records, consent and policy acceptance logs, and records needed to establish or defend legal claims.
If you request deletion, some services may no longer be available to you.
Access requests
You may ask for a copy of personal information we hold about you. This may include account data, purchase records, chart data, booking data, consent records, transcripts or session notes where applicable.
We may need to verify your identity before providing information. Some information may be withheld where permitted by law — for example, where disclosure would affect another person's rights.
Children and under-18s
Celestial House services are intended for users aged 18 or over. We do not knowingly provide services to users under 18.
If we become aware that a user is under 18, we may delete their information, close their account, refuse service, cancel a booking or issue any refund required by law.
If you believe a person under 18 has provided information to Celestial House, contact us at .
Data breaches
If we become aware of a personal data breach, we will assess the risk and take appropriate action. Where required by law, we will notify the Information Commissioner's Office and affected individuals.
Celestial House maintains an internal breach response process, including breach logging, risk assessment, containment, investigation, notification review and follow-up actions.
Data protection fee
Celestial House has completed the Information Commissioner's Office data protection fee self-assessment and pays any applicable data protection fee unless an exemption applies.
Links to other websites
The Celestial House website may contain links to third-party websites, practitioner websites, partner pages, payment pages, video call services or other external services.
We are not responsible for the privacy practices of third-party websites or services. You should read their privacy policies before providing personal information to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Where appropriate, we may notify users of significant changes.
Your continued use of Celestial House after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.
Complaints
If you have concerns about how Celestial House uses your personal information, contact us first at .
You also have the right to complain to the Information Commissioner's Office:
- Website: ico.org.uk
- Telephone: 0303 123 1113
Contact
If you have questions about this Privacy Policy or want to exercise your data protection rights, contact us at .
Questions about your privacy?